What is included with the service?
All web-based support, built in email list management, system maintenance, backups, and upgrades are included. There is an additional cost if you would like additional multiple users (beyond the 5 that come standard with the subscription), training, or data conversion. You will not find an equivalent package anywhere else.
Why should you use an ASP?
You might first be asking, "What is an ASP?". An ASP, also referred to as an Application Service Provider
is an organization that supplies a very important service of renting software to other organizations via
the internet as a web application. There are a tremendous number of benefits that come through this model.
 Cost for installations and
maintenance are significantly reduced. If you have a PC that is running Internet Explorer and is
connected to the internet, there is no more to do! Client/Server systems running in your office require
a significant effort to both install and maintain.
 Managing your data should be
done by professionals. Your time is much more valuable and should be focused on the process of building
relationships and generating support.
 Because this is typically
done in a web format, your information is universally accessible. The concept of a single data repository
for all of your enterprise information is foreign, even to most commercial organizations. The amount of
money you will save by eliminating the need to convey information through multiple mediums is staggering
and normally unaccounted for.
 No matter which way you turn
it, your costs are significantly reduced, particularly if your organization resides in multiple facilities.
What software do I need to install?
GWP runs on Internet Explorer version 6.0 or greater. This software is free and easy to install if under unusual circumstances, it is not already installed on your machines.
What are the Hardware and Internet Requirements?
A high speed Internet connection provided through an Internet Service Provider works wonderfully. While modem dial up speed is supported, the performance of GWP is dependent on the speed of the connection and the access speed will be reduced.
Will I have to install anything?
Besides Internet Explorer version 6.0, most reports in the system will print out to Adobe Acrobat, MS Word, MS Excel, or HTML. Adobe Reader is also a free and typically "already installed" application on most PC's.
How is pricing figured?
Pricing is figured on a monthly basis as a recurring subscription. The prices of your subscription is directly related to the size of your member base. If you're thinking "I can't afford that" -- think again! Unless you are managing your information with a comprehensive solution that handles all of your data, you can't afford not to subscribe. The features available in this solution are enormous and they will save a tremendous amount of internal time within your organization. If you're not sure, contact us immediately so that we can discuss pricing concerns and how your organization can best benefit.
Where is my data stored?
Your organization's data is safely stored on a GiftWrap Plus server. All information is protected in our secure server farm and utilizes 128 bit encryption on every transaction. Having worked in the software world for many years, we understand how critical your data is, and it is our number one concern at all times. Visit our Security, Privacy and Reliability page for more information.
Is my data secure?
Your data is very safe. We implement the same security standards as online brokerage and banking institutions do across the entire industry. Our security practices begin at the industry standard and go up from there.
Do you have access to our data?
GiftWrap Plus staff will only access information in your database in order to perform necessary system maintenance and backups. Any additional access to your data for support reasons is only done with your approval.
Is our data sold or shared in any way?
No! Data Research Group will not sell, use, share, or report on any of your data in any way at any time. The data is yours and we reserve no rights to it as specified in your subscription contracts.
Can we get our data back out of GiftWrap Plus?
There are many screens in GiftWrap Plus that provide you with the ability to export your information down to your local machine. Additionally, there are several different export formats, including Microsoft Excel, Adobe Acrobat, Microsoft Word and HTML. in fact, every single report that you will access in GWP utilizes a common export interface for your convenience.
Do I have to have a web site established to use GiftWrap Plus?
No. While GWP is designed to integrate with several major aspects of your organization's website, it is not required.
Are there equivalent packages available over the internet?
There are a few currently existing, but all of them only provide a set of very limited functionality through their web solution. GiftWrap Plus goes way beyond by providing a means to comprehensively manage ALL of your donor and donation related information over the internet. In fact, we would love to go head to head with our competitors if the opportunity ever arises.
How can I convert data from my existing application?
Our staff will provide this as an option at a very reasonable cost to your organization. By the way, 90 days of data migration is included with your initial setup fees.
Can I really work from home or on the road?
Yes. This application only requires an internet connection and a web browser.
Will I need formal training to use GWP?
GiftWrap Plus is much easier to learn than traditional software because it uses a standard web browser interface. If you can surf the web, you can use Gift Wrap Plus. Gift Wrap Plus is however a fairly extensive and comprehensive solution. We do provide tools over the internet and in hard copy form that will allow you to explore all of its functionality.
What sort of support is available?
The most direct support vehicle is to call our technical support staff. This support is available Monday through Friday 9:00am – 5:00pm EST. Additionally, you can also email us at info@giftwrapplus.com with specific questions.
Is there any way I can try it out first?
Yes. We encourage you to try our Demo. This demo operates on a fully functional database with all features intact. Let us know what you think. We would love to hear from you.
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